2

The new customer, of this new location is treated to a $49 oil change and a full vehicle inspection! Just be sure that the oil plug is secured and reject $150 diagnosis of oil leak.

Hello Susan. I am truly sorry you felt this way. After you left we made repeated calls and texts trying to talk to you about what happened. We have certified Master technicians that work on all cars. We replaced your cars drain plug and put on a new crush washer on your car. We torqued your drain plug to the proper setting. I assure you that whatever shop you went to led you to believe that to falsely earn your trust. In the inspection photo we sent you before we even started your oil change https://photos.app.goo.gl/QK1Tz4FgW5tDogJBA . Now if we ask for diagnostic time which you declined that is totally up to you but it is needed to 1. Wash the front side of your engine that was leaking oil, 2. Inject dye into the oil so we can accurately guarantee the source of the oil leak since several components were covered and we could not clearly identify where. I just need to be clear, gravity pulls oil down and as you see in the photo, it pools at the lowest point being your drain plug. We did not leave your drain plug loose as you were told. I understand you did not want to pay the diagnoses but nobody in our stores will ever sell you anything you don't need and sometimes I need more time to correctly identify the source. Remember we will never guess nor will we do what the dealer does and quote everything that has oil on it. We build a solid foundation everyday on trust and honesty. I am sorry that you failed to see the value in that and just went and took the opinion of the first of 5 shops you visited that will just lie about us under tightening a drain plug and guess at your cost the source of the leak for absolutely no diagnostic time request. I thank you for coming and wish you the best of luck.

- Euro Car Doctor, Inc. - Costa Mesa
5

Excellent customer service! Gave confidence they know what they are doing. Gave updates on the progress. This was my first time going here for repairs. I will be taking my Volvo here from now on.

5

Excellent experience from initial contact to completion of repairs. We live out of state and needed a mechanic to fix my son's vehicle. Jonathan was thorough in communicating all urgent repair needs and provided both written and video explanation of repair recommendations. Repairs were done expeditiously and the car is back on the road. I would highly recommend Euro Car Doctor.

5

Look folks Tony, Kurt and the team at Euro Car Doctor are a dream team. I had my car towed to their shop, the communication was outstanding throughout the entire process. From the estimate thru to the invoice payment , all was smooth and professional. The car was delivered as promised. Great service, great leadership and excellent overall customer care. So if you need reliable, trustworthy people who are very knowledgeable in the area of auto repair, I would recommend that you give Euro Car Doctor an opportunity to win your forever auto mechanic service. My car wouldn’t hold an idle, not it picks up an runs like it did when I first purchased it. You will not regret giving Tony and his team your business.

Thank you for the awesome review! Your feedback is much appreciated.

- Euro Car Doctor, Inc. - Costa Mesa
5

In an emergency Euro Car Doctor is not just for European cars! I needed air in my tires and Euro Car Doctor's was the only auto repair shop open early in the morning. I went in and asked for help and Jonathan and the team were quick to assist! They were kind, helpful, and professional. I do not have a European car, however, if I did they would be my first choice in auto repair based on how they responded to help someone in need. Thank you Euro Car Doctor for having a great team with a good attitude! Any many thanks to the team for helping me get to work on time!

5

Very nice and clean facility. Very thorough and I like the option to approve or deny the work on the link they send.

Thank you Adrian for taking the time to leave us a review!

- Euro Car Doctor, Inc. - Costa Mesa
5

They have been professional and thorough with the service on my 2017 BMW. Their pricing is very reasonable compared to what the dealership charges. So far I'm very happy with the service I've received.

5

I had the best experience working with Tony, he was helpful, he knew exactly what was wrong with my car. I immediately trusted him, he felt like he was a family that was looking out for me. I would definitely recommend him for any future car service.

Thanks Kristi! We value the positive feedback!

- Euro Car Doctor, Inc. - Costa Mesa
5

Great service! Top notch customer service from start to finish. Very quick too. Loved it!

Thank you for the review!

- Euro Car Doctor, Inc. - Costa Mesa
5

Had a complicated issue with my ECU which eventually needed to be replaced and reprogrammed. It took some work to figure it out but ECD got it done and car runs great. Definitely recommend.

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Euro Car Doctor, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Euro Car Doctor, Inc. - Irvine (949) 474-4555, Euro Car Doctor, Inc. - Costa Mesa (714) 617-5411 if you have any issues in accessing any area of our website.