European Auto Repair Irvine

Alessio and Jason were very helpful and insightful on my car taught me a lot and helped fix all issues!

Excellent service!! The staff knows what customer service is all about. They keep you informed all the way. Kudos to Evan, Jason, Alessio and Ricardo. Give them a raise!!!!

All of the staff were very friendly and eager to help. Excellent care was taken with my car and the repairs were explained clearly to me. I highly recommend them.

I had my car towed here but failed to check if they could replace my non-OE parts. As a non-native to the area, Evan’s direction to a shop that would replace was a lifesaver. Really great to see mechanics like this.

Great, thorough service on a Service A today, and a dynamically equipped, tech-savvy staff of engineers poised to lead their space with best-in-class data analytics for assisting customers towards preventative maintenance. Tony, Alex, Roman and the rest of the crew are 1st rate.

I honestly have no idea what kind of service is answering the phone. Most likely, they hired some kind of AI assistant that’s completely ruining their business. And if it’s not an assistant but a real person, then she’s doing everything possible to drive customers away.

Recently I brought my Jaguar Vanden Plas to the Irvine location when it was overheating. This is a classic vehicle so I can’t just take this car anywhere. Well, these guys knew what was wrong with the car, and how to fix it. They kept me updated, and the price was reasonable! In addition, they explained everything they were doing and ordered Jaguar parts to replace the old ones. They were pleasant and got the car fixed in just a few days. I appreciated how efficient they were. I also appreciated how they answered all my questions, and being a female, I had quite a few!! Needless to say, I will be bringing my car here from now on!!

We came in for a standard alignment, paid $280, and left with an alignment so poorly done it damaged a tire within weeks. When we returned to have it addressed, the staff told us the warranty was only two weeks and that it was written in the contract (most places would actually look at the alignment first to make sure their work was up to par rather than point to a warranty). It wasn’t. The contract clearly says 36,000 miles. When we pointed that out—while reading the contract with their staff—they suddenly changed the story and wanted “proof” of the tire issue. We told them the damaged tire was in the trunk and they were welcome to inspect it themselves. They didn’t. A local tire shop refused to work on it, stating the issue was due to a bad alignment. Mind you, this was after we had just installed new tires a month or two prior. Euro Car eventually agreed to re-do the alignment, which clearly means they knew the original work was faulty. But even after the second attempt, the car still pulls. Nothing was actually fixed. The reason I’m writing this and not my boyfriend (who brought the car in) is because after dealing with their rude, dishonest staff twice, he had no interest in going back a third time or disputing the charge. I submitted this review out of pure frustration. I’m not a mechanic, but I do know when a business is trying to dodge responsibility and be sleazy, and Euro Car fits the bill. The staff was condescending, evasive, and unwilling to own up to a mistake that cost us both time and money. To make matters worse, we noticed a disturbing pattern: whenever they get a negative review on yelp, the owner jumps in accusing the reviewer of being fake or part of a smear campaign. It’s sleazy and dishonest. Maybe that’s why their reviews are either glowing 5-stars (probably incentivized with $$$ off your service with a yelp review from what it looks like) or scathing 1-stars from people who, like us, got burned. No middle ground reviews which is always a red flag to me. We live close by and made the mistake of trying to support a business that was in our neighborhood. We won’t make that mistake again, and we’ll be sure to let our friends and neighbors know to steer clear of Euro Car. If you want quality work and honest service, go to Newport Auto Repair instead. They’re professional, straightforward, and they’ll actually fix the issue the first time. Edit: attached the invoice since Tony wants to call my review a scam review.