My mom brought her Mercedes in for a check engine light, and not passing smog. They said her car suddenly won't start and suggested some $4,000+ services. She declined and picked the car up. It hasn't had one issue with not starting correctly since then (or before that), and this was last month or so. I'm leaving this review because she can't, but really wanted this out as a reminder for customers to always get a second opinion when something doesn't sound right!
Ren, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion your mom faced during her visit. It’s concerning to hear about the starting issues and the recommended services that did not seem necessary. We always strive for transparency and integrity in our assessments, and it appears we fell short in this instance or at least in the explanation of safety related items your mom needed to know about. Your feedback serves as an important reminder for us to ensure that all our clients receive the most accurate information possible but please remember we will never pressure anyone into anything. We appreciate your advice to seek second opinions, as it’s essential for customers to feel confident in their decisions. Please Reach out to me directly at 5627121413 if there’s any way we can address this concern. You mention your Mom brought her car here, but I don't know who you or she is. Thank you again and truly hope you reach out to me so I can do my absolute best to rectify the issue. Warmest Regards, Tony Perez 5627121413
- Euro Car Doctor, Inc. - Irvine