Asked for a quote/estimate over phone, told me to come onsite, did that, gave me the rundown and never got my quote even after bringing my car in. I even showed them a previous quote from a reputable mechanic in Hermosa Beach. I don't think it should take 2 weeks to generate an estimate while busy/ "swamped". They said they needed to get into contact with their parts department for a 2007 VW Rabbit. They don't seem to respect my time. As expected from chains, bad quality, bad customer service. Find a local shop if you value your time and car. Contacted another local mechanic. They got me a quote same day. Edited: Grammar, more detail.